We are committed to providing a clear and efficient after-sales experience.

If you wish to request a return or refund, please contact us with your order number, a brief description of the issue, and supporting photos or videos where applicable.

Return Review

Return and refund requests are normally reviewed within 1–2business days after we receive the required information.

As many of our products are customized or made to order, change-of-mind returns may be limited once production has started.

Products confirmed to be defective, damaged, incorrectly supplied, or materially different from the confirmed order will be handled in accordance with our return policy and applicable consumer rights.

Refund Processing

Once an eligible returned product has been received and inspected, approved refunds will normally be processed within 1–2 business days.

Refunds will generally be issued to the original payment method.

After the refund has been processed, please allow approximately 7 business days for the funds to appear in your account. Actual processing times may vary depending on your bank or payment provider.

If you have any questions regarding a return or refund, please contact our customer service team for assistance.