PRIVACY POLICY

1. Information We Collect

We may collect information necessary to provide our products and services, including:

• Name, email address, telephone number, and contact details
• Billing and shipping address
• Order and payment-related information
• Vehicle model, year, trim, and fitment details
• Original steering wheel photos provided for compatibility confirmation
• Product customization preferences
• Customer service communications
• IP address, browser, device information, and cookies

Payment information may be processed by third-party payment service providers.

2. How We Use Your Information

We may use your personal information to:

• Process and deliver orders
• Confirm vehicle compatibility
• Produce customized products
• Arrange payment and shipping
• Provide customer and after-sales support
• Handle returns, refunds, and warranty claims
• Improve website functionality and security
• Prevent fraud
• Comply with applicable legal requirements

Where required, personal information is processed based on contractual necessity, legitimate interests, legal obligations, or your consent.

3. Cookies

Our website may use essential, preference, analytics, and marketing cookies to operate the website, improve user experience, and understand website performance.

Where required by applicable law, non-essential cookies will only be used after appropriate consent has been obtained.

4. Sharing & International Transfers

Necessary information may be shared with trusted third parties, including:

• Payment processors
• Shipping and logistics providers
• Website and technology providers
• Analytics and customer service providers
• Professional advisers
• Legal or government authorities where required by law

As we operate from China and serve customers internationally, personal information may be processed in China or other countries where our service providers operate.

We take reasonable measures to protect personal information in accordance with applicable requirements.

5. Data Retention & Security

We retain personal information only for as long as reasonably necessary for order fulfillment, warranty service, customer support, accounting, legal compliance, and legitimate business purposes.

We use reasonable technical and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

6. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict or object to certain processing
• Withdraw consent
• Opt out of marketing communications
• Request data portability where applicable

Privacy requests may be submitted to jionx1@163.com.